Refund & Return Policy

All sales are final. We take pride in providing high-quality virgin and raw hair, carefully inspected before shipping. Because our products are personal and hygiene-sensitive, we do not accept returns, exchanges, or cancellations once an order is placed.

If your hair arrives damaged, defective, or the wrong product was shipped, please contact us within 48 hours of receiving your order with photos for review. We will work with you to replace the product or resolve the issue.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at info@uxhair.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@uxhair.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@uxhair.com.

By placing an order, you acknowledge and agree to this policy.